Top 8 Zendesk Competitors & Alternatives in 2025
Updated onFind more companies like Zendesk. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.
Zendesk
Best for enterprisesZendesk is a cloud-based customer service and engagement software company that provides ticketing, messaging, analytics, and AI-powered support tools for businesses.
Starts at $19 / per agent / month
Has a free trial
Competitors
#1Est. 1999 • 1k+ employees • Public (NYSE:CRM)Salesforce, Inc.
Best for enterprisesAn American cloud-based software company providing customer relationship management (CRM) applications and enterprise cloud services.
#2Est. 2010 • 1k+ employees • Public (NASDAQ:FRSH)Freshworks
Best for SMBsFreshworks Inc. is a public, cloud-based SaaS company that builds AI-driven customer and employee experience software including CRM, ITSM, and support tools.
Starts at $0 / per user / month
Has a free trial
#3Intercom
Best for mid-market companiesConversational customer support platform with a public help center, messaging, automation and AI agent capabilities for product-led teams.
Starts at $29 / per seat / monthly
#4Est. 2006 • 1k+ employees • Public (NYSE:HUBS)HubSpot
Best for SMBsHubSpot is a public software company that provides an AI-powered customer platform—including CRM, marketing, sales, service, CMS, and operations hubs—for businesses.
Starts at $0
#5Est. 1996 • 1k+ employeesZoho Corporation
Best for SMBsZoho Corporation is a privately held multinational technology company that builds a comprehensive suite of cloud-based business applications for sales, finance, HR, collaboration, and IT/operations management.
#6Est. 2013 • 201-1k employeesFront
Best for mid-market companiesCollaborative inbox and workflow platform that centralizes email, chat, and messaging with automation and AI for support and sales teams.
Starts at $19 / per user / month
Has a free trial
#7Help Scout
Best for SMBsCustomer support platform with shared inbox and Docs knowledge base focused on small-to-medium teams and simple self-service.
Starts at $0 / monthly
#8Gorgias
Gorgias is a customer support helpdesk platform built for e‑commerce brands that centralizes multi‑channel support (email, chat, social, SMS, voice), offers automation and AI for ticket triage and replies, and integrates tightly with Shopify, BigCommerce, Magento and other e‑commerce tools.
Starts at $10 / monthly
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