Top 7 KLX Competitors & Alternatives in 2025

Competitors

1. 

   #1

   ServiceNow

   Best for enterprises

   Est. 2003   •  1k+ employees   •  Public (NYSE:NOW)

   Global cloud platform for digital workflows and the market-leading enterprise ITSM/ESM solution.

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2. 

   #2

   EasyVista

   Best for mid-market companies

   Est. 1988   •  201-1k employees

   French-founded ESM/ITSM vendor offering low-code/no-code service automation and self-service for IT and business teams.

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3. 

   #3

   GLPI

   Best for SMBs

   Est. 2003   •  11-50 employees

   Open-source French ITAM/ITSM project (GLPI) providing ticketing, CMDB and asset management used widely by SMBs and public organisations.

   Starts at $0

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4. 

   #4

   iTop

   Best for SMBs

   Est. 2010   •  11-50 employees

   iTop (by Combodo) is an open-source, low-code ITSM and CMDB platform aimed at flexible IT service management for smaller and mid-sized organisations.

   Starts at $0

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5. 

   #5

   KIX

   Best for SMBs

   Est. 2006   •  11-50 employees

   KIX is an open-source service-management platform (KIX Cloud) from KIX Service Software focused on IT/field service and ESM for European SMBs.

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6. 

   #6

   Freshservice

   Best for SMBs

   Est. 2010   •  1k+ employees   •  Public (NASDAQ:FRSH)

   IT service management (ITSM) product from Freshworks providing incident, problem, change and asset management with AI-assisted automation for IT teams.

   Starts at $19 / per agent / month

   Has a free trial

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7. 

   #7

   ManageEngine ServiceDesk Plus

   Best for mid-market companies

   Est. 2003   •  1k+ employees

   ManageEngine ServiceDesk Plus is a widely used ITSM/ESM product (from ManageEngine/Zoho) offering on-prem and cloud service desk, asset management and CMDB for IT teams.

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