Top 8 Intercom Competitors & Alternatives in 2026
Updated onFind more companies/brands/products like Intercom. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.
Intercom
Conversational customer support platform with a public help center, messaging, automation and AI agent capabilities for product-led teams.
Starts at $29 / per seat / monthly
Competitors
#1Est. 2007 • 1k+ employees • PrivateZendesk
Best for enterprisesZendesk is a cloud-based customer service and engagement software company that provides ticketing, messaging, analytics, and AI-powered support tools for businesses.
Owned by Hellman & FriedmanStarts at $19 / per agent / month
Has a free trial
#2Freshdesk
Best for SMBsHelpdesk and self-service platform (Freshdesk) with ticketing, knowledge base and AI features for growing support teams.
Starts at $0 / monthly
#3Est. 2006 • 1k+ employees • Public (NYSE:HUBS)HubSpot
Best for SMBsHubSpot is a public software company that provides an AI-powered customer platform—including CRM, marketing, sales, service, CMS, and operations hubs—for businesses.
Starts at $0
#4Est. 2015 • 201-1k employees • PrivateKustomer
Best for mid-market companiesKustomer is an AI-powered omnichannel customer service CRM platform that helps businesses unify customer data and automate support across channels.
Starts at $89 / seat / month
Est. 2025 • 1 employee • PrivateChampSignal
Best for SMBsGet the insights your competitors don't want you to have. ChampSignal discovers, monitors, and analyzes your competitors. Like having a full-time competitive intelligence analyst.
Starts at $39 / month
Has a free trial
#5Help Scout
Best for SMBsCustomer support platform with shared inbox and Docs knowledge base focused on small-to-medium teams and simple self-service.
Starts at $0 / monthly
#6Est. 2015 • 201-1k employees • PrivateDrift
Best for mid-market companiesDrift is a buyer-experience and conversational AI company (a Salesloft company) that provides chat, chatbots, and buyer-engagement tools to help B2B teams convert and accelerate pipeline.
#7Est. 2013 • 51-200 employees • PrivateTidio
Best for SMBsAI-enabled live chat, chatbots and helpdesk platform for SMBs that unifies website chat, Messenger, Instagram and WhatsApp into a shared inbox with automation.
Starts at $24.17 / per month / month
Has a free trial
#8Est. 2015 • 11-50 employees • PrivateCrisp
Best for SMBsAll‑in‑one messaging platform and helpdesk combining live chat, chatbots, knowledge base and AI automations for small and growing businesses.
Starts at $45 / per month / month
Has a free trial
Market overlap
Asymmetric competition means that Intercom is a competitor of these companies, but they are not necessarily competitors of Intercom.
FluxyAI
Best for SMBsAll-in-one platform providing AI-powered customer support agents, workflow automation, integrations, and analytics for SaaS businesses.
Starts at $39 / monthly
Est. 2023 • 51-200 employees • PrivateVooChat
Best for SMBsVooChat is a multi-channel customer engagement and live-chat platform that helps businesses manage real-time messaging, file sharing, integrations, and analytics across web and mobile.
Starts at $15 / month
Has a free trial
Est. 2016 • 51-200 employees • PrivateSpectrm
Best for enterprisesConversational marketing automation platform that builds AI chatbots for consumer brands across WhatsApp, Facebook Messenger and Instagram; acquired by charles in January 2025.
Email automation platform for product-led SaaS companies that provides behavior-based visual workflows, company-level automation, in-app messages, transactional email, and a developer-friendly API.
Starts at $149 / monthly
- Est. 2025 • 1 employee • Private
ChampSignal
Best for SMBsGet the insights your competitors don't want you to have. ChampSignal discovers, monitors, and analyzes your competitors. Like having a full-time competitive intelligence analyst.
Starts at $39 / month
Has a free trial
Ferndesk
Best for SMBsAI agent that automatically generates and keeps help centers up to date by reading your codebase, support tickets, launch notes, videos, and internal docs.
Starts at $59 / monthly
Est. 2019 • 2-10 employees • PrivateCollect
Best for SMBsCollect is a Paris-based SaaS that provides a secure client portal to collect and manage client documents, intake forms, and e-signatures.
Starts at $39 / month
Has a free trial
Est. 2018 • 11-50 employees • PrivateCandu
Best for SMBsCandu is a no-code SaaS platform that lets product and growth teams design, launch, personalize, and A/B test in-app experiences (checklists, modals, banners, tours, homepages) without engineering.
Starts at $199 / month
Has a free trial
Est. 2016 • 11-50 employees • PrivateNuacem AI
Best for enterprisesNuacem AI is an enterprise conversational AI and customer-communications platform (by Tresm Labs) that provides NLU, chatbots, voice & video gateway, and contact-center automation for businesses.
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