Top 8 Gainsight Competitors & Alternatives in 2026

Updated on 8/24/2026

Find more companies/brands/products like Gainsight. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.

Gainsight

Best for enterprises

Est. 2009 • 1k+ employees • Private

Gainsight is an enterprise software company that provides a Customer Success platform (CustomerOS) plus product experience, community, and customer education solutions to help businesses retain and grow customers.

Competitors

#1

Totango

Best for enterprises
Est. 2010 • 51-200 employees • Private

Totango is a customer success and customer intelligence software company that helps B2B SaaS teams reduce churn and grow revenue using AI-powered insights and workflows.
#2

ChurnZero

Best for mid-market companies
Est. 2015 • 201-1k employees • Private

ChurnZero is an AI-powered customer success platform that helps subscription businesses reduce churn, increase retention, and grow recurring revenue.
#3

Planhat

Best for mid-market companies
Est. 2014 • 51-200 employees • Private

Planhat is a unified customer platform that helps businesses manage customer success, sales, and service to drive lifetime revenue growth.
#4

Pendo

Best for enterprises
Est. 2013 • 201-1k employees • Private

Pendo is a software experience management platform that combines product analytics, in-app guidance, feedback/NPS, session replay, and orchestration to help companies improve adoption and usability across web and mobile apps.

Starts at $0
Featured

ChampSignal

Best for SMBs
Est. 2025 • 1 employee • Private

Get the insights your competitors don't want you to have. ChampSignal is a competitive intelligence suite for early-stage B2B SaaS founders. Make sharper calls on pricing, positioning, and GTM.

Starts at $39 / month

Has a free trial

Generate My Report
#5

Intercom

Best for mid-market companies

Conversational customer support platform with a public help center, messaging, automation and AI agent capabilities for product-led teams.

Starts at $29 / per seat / monthly
#6

ClientSuccess

Best for SMBs
Est. 2014 • 11-50 employees • Private

ClientSuccess is a B2B SaaS customer success platform that helps companies reduce churn, manage customer lifecycles, and drive growth through health scoring, playbooks, analytics, onboarding, and integrations.
#7

Mixpanel

Best for SMBs
Est. 2009 • 201-1k employees • Private

Mixpanel is a self-serve product analytics platform that turns user behavior data into actionable insights so teams can make better decisions across web and mobile.

Starts at $0
#8

HubSpot

Best for SMBs
Est. 2006 • 1k+ employees • Public (NYSE:HUBS)

HubSpot is a public software company that provides an AI-powered customer platform—including CRM, marketing, sales, service, CMS, and operations hubs—for businesses.

Starts at $0

Market overlap

Asymmetric competition means that Gainsight is a competitor of these companies, but they are not necessarily competitors of Gainsight.

Catalyst

Best for mid-market companies
Est. 2016 • 51-200 employees • Private

Catalyst is a customer growth (customer success) platform that helps CS and sales teams prioritize customer outcomes to drive retention, expansion, and recurring revenue; it is now a product within Totango.
Agency

Best for mid-market companies
Est. 2023 • 11-50 employees • Private

Agency is a Boston-based, VC-backed SaaS company that provides Kai, an AI-powered autonomous agent that manages B2B customer success workflows such as onboarding, renewals, expansions and health scoring for technology companies.

Owned by Klaviyo
Custify

Best for SMBs
Est. 2017 • 11-50 employees • Private

Custify is a customer success platform that helps B2B SaaS companies reduce churn, automate workflows, and drive expansion by consolidating customer data, health scores, playbooks, and analytics.
Candu

Best for SMBs
Est. 2018 • 11-50 employees • Private

Candu is a no-code SaaS platform that lets product and growth teams design, launch, personalize, and A/B test in-app experiences (checklists, modals, banners, tours, homepages) without engineering.

Starts at $199 / month

Has a free trial