Top 8 Freshdesk Competitors & Alternatives in 2026

Updated on 12/24/2025

Find more companies/brands/products like Freshdesk. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.

Freshdesk

Best for SMBs

Helpdesk and self-service platform (Freshdesk) with ticketing, knowledge base and AI features for growing support teams.

Starts at $0 / monthly

Competitors

#1

Zendesk

Best for enterprises
Est. 2007 • 1k+ employees • Private

Zendesk is a cloud-based customer service and engagement software company that provides ticketing, messaging, analytics, and AI-powered support tools for businesses.

Owned by Hellman & Friedman

Starts at $19 / per agent / month

Has a free trial
#2

Zoho Corporation

Best for SMBs
Est. 1996 • 1k+ employees • Private

Zoho Corporation is a privately held multinational technology company that builds a comprehensive suite of cloud-based business applications for sales, finance, HR, collaboration, and IT/operations management.
#3

Help Scout

Best for SMBs

Customer support platform with shared inbox and Docs knowledge base focused on small-to-medium teams and simple self-service.

Starts at $0 / monthly
#4

LiveAgent

Best for SMBs
Est. 2004 • 51-200 employees • Private

LiveAgent is a cloud-based help desk and customer service platform that provides multi-channel ticketing, live chat, call center, and knowledge base tools for businesses.

Starts at $15 / agent / month

Has a free trial
ChampSignal

Best for SMBs
Est. 2025 • 1 employee • Private

Get the insights your competitors don't want you to have. ChampSignal discovers, monitors, and analyzes your competitors. Like having a full-time competitive intelligence analyst.

Starts at $39 / month

Has a free trial

Generate My Report
#5

Intercom

Best for mid-market companies

Conversational customer support platform with a public help center, messaging, automation and AI agent capabilities for product-led teams.

Starts at $29 / per seat / monthly
#6

Front

Best for mid-market companies
Est. 2013 • 201-1k employees • Private

Collaborative inbox and workflow platform that centralizes email, chat, and messaging with automation and AI for support and sales teams.

Starts at $19 / per user / month

Has a free trial
#7

HubSpot

Best for SMBs
Est. 2006 • 1k+ employees • Public (NYSE:HUBS)

HubSpot is a public software company that provides an AI-powered customer platform—including CRM, marketing, sales, service, CMS, and operations hubs—for businesses.

Starts at $0
#8

Salesforce, Inc.

Best for enterprises
Est. 1999 • 1k+ employees • Public (NYSE:CRM)

An American cloud-based software company providing customer relationship management (CRM) applications and enterprise cloud services.

Owns Tableau, Slack

Market overlap

Asymmetric competition means that Freshdesk is a competitor of these companies, but they are not necessarily competitors of Freshdesk.

Crisp

Best for SMBs
Est. 2015 • 11-50 employees • Private

All‑in‑one messaging platform and helpdesk combining live chat, chatbots, knowledge base and AI automations for small and growing businesses.

Starts at $45 / per month / month

Has a free trial
ChampSignal

Best for SMBs
Est. 2025 • 1 employee • Private

Get the insights your competitors don't want you to have. ChampSignal discovers, monitors, and analyzes your competitors. Like having a full-time competitive intelligence analyst.

Starts at $39 / month

Has a free trial

Generate My Report
Ferndesk

Best for SMBs

AI agent that automatically generates and keeps help centers up to date by reading your codebase, support tickets, launch notes, videos, and internal docs.

Starts at $59 / monthly

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