Top 8 Agency Competitors & Alternatives in 2026
Updated onFind more companies/brands/products like Agency. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.
Agency
Agency is a Boston-based, VC-backed SaaS company that provides Kai, an AI-powered autonomous agent that manages B2B customer success workflows such as onboarding, renewals, expansions and health scoring for technology companies.
Competitors
#1Est. 2009 • 1k+ employees • PrivateGainsight
Best for enterprisesGainsight is an enterprise software company that provides a Customer Success platform (CustomerOS) plus product experience, community, and customer education solutions to help businesses retain and grow customers.
#2Est. 2015 • 201-1k employees • PrivateChurnZero
Best for mid-market companiesChurnZero is an AI-powered customer success platform that helps subscription businesses reduce churn, increase retention, and grow recurring revenue.
#3Est. 2010 • 51-200 employees • PrivateTotango
Best for enterprisesTotango is a customer success and customer intelligence software company that helps B2B SaaS teams reduce churn and grow revenue using AI-powered insights and workflows.
#4Est. 2014 • 51-200 employees • PrivatePlanhat
Best for mid-market companiesPlanhat is a unified customer platform that helps businesses manage customer success, sales, and service to drive lifetime revenue growth.
Est. 2025 • 1 employee • PrivateChampSignal
Best for SMBsGet the insights your competitors don't want you to have. ChampSignal discovers, monitors, and analyzes your competitors. Like having a full-time competitive intelligence analyst.
Starts at $39 / month
Has a free trial
#5Est. 2017 • 51-200 employees • PrivateVitally
Best for mid-market companiesVitally is a privately held B2B SaaS Customer Success platform that centralizes customer data, automation, and collaboration to help CS teams reduce churn and drive growth.
#6Est. 2023 • 11-50 employees • PrivateSuperAGI
Best for SMBsSuperAGI is a privately held software company offering an AI-native CRM and open-source autonomous agent framework that helps go-to-market teams unify sales, marketing, support, and customer success with agentic automation.
Starts at $0 / user / month
#7Est. 2017 • 11-50 employees • PrivateCustify
Best for SMBsCustify is a customer success platform that helps B2B SaaS companies reduce churn, automate workflows, and drive expansion by consolidating customer data, health scores, playbooks, and analytics.
#8Est. 2014 • 11-50 employees • PrivateClientSuccess
Best for SMBsClientSuccess is a B2B SaaS customer success platform that helps companies reduce churn, manage customer lifecycles, and drive growth through health scoring, playbooks, analytics, onboarding, and integrations.
Go Deeper
A competitor list is just the start
Go from list to strategy. See how each competitor positions themselves, who they target, and where the gaps are.
Competitive Landscape Report
Built for small teams who can't hire a full-time analyst.
$96
Everything you get in your report:
10 Competitors Deep-Dived
Direct, indirect, and alternative. Each classified with strategic rationale.
Pricing Fully Decoded
Plans, normalized rates, trials, guarantees, add-ons.
Full SEO Intelligence
Category ownership, top pages, keywords, and gaps to exploit.
Complete Feature Breakdown
Table stakes vs differentiators. Know what to build.
Reviews & Social Proof
What customers love and hate. Ratings, themes, real quotes.
17-Page PDF + 11-Tab Spreadsheet
Share the PDF. Edit the spreadsheet. All data in two formats.
Done in 10 Minutes
What takes an analyst days, delivered before your coffee gets cold.