Top 8 Agency Competitors & Alternatives in 2026
Updated onFind more companies/brands/products like Agency. We've shortlisted leading alternatives and mapped their strengths, pricing, and go-to-market focus.
Agency
Agency is a Boston-based, VC-backed SaaS company that provides Kai, an AI-powered autonomous agent that manages B2B customer success workflows such as onboarding, renewals, expansions and health scoring for technology companies.
Competitors
#1 Est. 2009 • 1k+ employees • PrivateGainsight
Best for enterprisesGainsight is an enterprise software company that provides a Customer Success platform (CustomerOS) plus product experience, community, and customer education solutions to help businesses retain and grow customers.
#2 Est. 2015 • 201-1k employees • PrivateChurnZero
Best for mid-market companiesChurnZero is an AI-powered customer success platform that helps subscription businesses reduce churn, increase retention, and grow recurring revenue.
#3 Est. 2010 • 51-200 employees • PrivateTotango
Best for enterprisesTotango is a customer success and customer intelligence software company that helps B2B SaaS teams reduce churn and grow revenue using AI-powered insights and workflows.
#4 Est. 2014 • 51-200 employees • PrivatePlanhat
Best for mid-market companiesPlanhat is a unified customer platform that helps businesses manage customer success, sales, and service to drive lifetime revenue growth.
- Est. 2025 • 1 employee • Private
ChampSignal
Best for SMBsGet the insights your competitors don't want you to have. ChampSignal is a competitive intelligence suite for early-stage B2B SaaS founders. Make sharper calls on pricing, positioning, and GTM.
Starts at $39 / month
Has a free trial
#5 Est. 2017 • 51-200 employees • PrivateVitally
Best for mid-market companiesVitally is a privately held B2B SaaS Customer Success platform that centralizes customer data, automation, and collaboration to help CS teams reduce churn and drive growth.
#6 Est. 2023 • 11-50 employees • PrivateSuperAGI
Best for SMBsSuperAGI is a privately held software company offering an AI-native CRM and open-source autonomous agent framework that helps go-to-market teams unify sales, marketing, support, and customer success with agentic automation.
Starts at $0 / user / month
#7 Est. 2017 • 11-50 employees • PrivateCustify
Best for SMBsCustify is a customer success platform that helps B2B SaaS companies reduce churn, automate workflows, and drive expansion by consolidating customer data, health scores, playbooks, and analytics.
#8 Est. 2014 • 11-50 employees • PrivateClientSuccess
Best for SMBsClientSuccess is a B2B SaaS customer success platform that helps companies reduce churn, manage customer lifecycles, and drive growth through health scoring, playbooks, analytics, onboarding, and integrations.
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Feature Matrix: Build vs Skip
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10 Competitors Mapped
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SEO Gaps Worth Targeting
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